Postgraduate programme

INTRODUCTION TO QUALITY MANAGEMENT

Offered by MARINE AND GENERAL MUTUAL LIFE ASSURANCE SOCIETY

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Programme overview

Why choose this programme?

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

Modality

AT HOME

Tuition fee

1

Dates and duration

24 month

SYLLABUS

Subjects

  • Quality Audit
  • Quality Systems
  • Quality Policy
  • Staff
  • Management Information Systems
  • Quality
  • Quality management
  • Quality Controller
  • Quality Training
  • Management Tools

Introduction to Quality Management

  • Timetable

09:30

  • 09:45 Coffee & Course Objectives

09:45

  • 10:45 Defining quality and quality standards (Identifying the components of quality how to set standards who is involved)

10:45

  • 11:15 Communicating standards (Getting the message across establishing the importance of quality standards and compliance)

11:15

  • 11:30 Coffee break

11.30

  • 12:30 Stating clear and measurable quality standards (How to define standards the need to measure measurement techniques generating feedback information systems)

12:30

  • 13:30 Lunch break

13:30

  • 15:00 Identifying quality improvement techniques (Feedback loops generating action plans measuring performance listening to the customer benchmarking)

15:00

  • 15:15 Tea

15.15

  • 16:15 Involving and motivating staff (Inducting new staff staff de