RELATIONSHIP MARKETING

Postgraduate programme

RELATIONSHIP MARKETING

Offered by CYP UK

ON-CAMPUS: BIRMINGHAM Direct university enquiry No obligation

Programme overview

Why choose this programme?

Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result, we review your current marketing activity and put together a marketing plan based on a combination of approaches.

Modality

ON-CAMPUS: BIRMINGHAM

Entry requirements

Dirigido a:

Técnicos en distintas áreas, responsables de marketing y cualquier emprendedor se juegan el destino de sus proyectos en la calidad de sus presentaciones.

Dates and duration

Next Date: May

SYLLABUS

Relationship Marketing - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 -10:10 Theories of Marketing (The 7 Ps and best marketing practices)

10:10 - 10:30 TASK 1 (Strategic marketing options)

10:30 - 10:45 TASK 2 (What is relationship marketing?)

10:45 - 11:00 Coffee

11:00 - 11:30 The Importance of Relationship Marketing (Lifetime values using pre-course assignment part 1)

11:30 - 12:00 Your Marketing Choices (The Marketing Mix)

12:00 - 13:00 TASK 3 (Impersonal v Personal Marketing)

13:00 - 14:00 Lunch

14:00 - 14:20 Organisational Buying Behaviour (Wind's 12 Stage Model)

14:20 - 14:40 TASK 4 (Developing Relationships with the Five Types of Group Decision Makers)

14:40 - 15:00 Planning and Control (Using the SOSTT +4Ms effectively)

15:00 - 15:30 TASK 5 (Using work completed in the pre-course assignment part 2, delegates w ill develop their marketing ideas around a specific campaign)

15:30 - 16:30 TASK 6 (Using work completed in the pre-course assignment part 3, delegates will discuss ways of measuring effectiveness of different marketing options.)

16:30 - 16:45 Summary & Action Plans Agreed