Courses Quality Programs in Birmingham

Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.

This Train the Trainer course has been designed to empower managers to assist and guide their team to their stated targets and beyond. Training, coaching and mentoring are all vital components in the make-up of a good manager and this course defines a structure and delivery style to a training programme which is going to be effective.

A manager's effectiveness depends on the manager! This 2 day course provides a unique opportunity for a manager, or aspiring supervisor / manager, to step back and critically review how they manage and lead others. The review is very interactive and the course content very practical. Each delegate will receive feedback on the way they manage, which is done in a supportive, confidential and safe environment. Each delegate will prepare a personal action plan, which is both challenged and supported by other delegates.