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Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work.
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Subjects
- Quality Audit
- Quality Systems
- Quality Policy
- Staff
- Management Information Systems
- Quality
- Quality management
- Quality Controller
- Quality Training
- Management Tools
Introduction to Quality Management - Timetable
09:30 - 09:45 Coffee & Course Objectives
09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality how to set standards who is involved)
10:45 - 11:15 Communicating standards (Getting the message across establishing the importance of quality standards and compliance)
11:15 - 11:30 Coffee break
11.30 - 12:30 Stating clear and measurable quality standards (How to define standards the need to measure measurement techniques generating feedback information systems)
12:30 - 13:30 Lunch break
13:30 - 15:00 Identifying quality improvement techniques (Feedback loops generating action plans measuring performance listening to the customer benchmarking)
15:00 - 15:15 Tea
15.15 - 16:15 Involving and motivating staff (Inducting new staff staff development feedback to staff involvement in the quality process hearing from the customer appraisal and managing poor performance)
16:15 - 16:30 Summary & Action Plans Agreed
The Managing Quality module (QUAL11020) will equip the students with a full understanding of the origins and purposes of quality management and will link with other modules in the programme. It is the foundation module for Quality and covers the Chartered Quality Institution Body of Knowledge....
More INFOCourse Overview Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work. This Introduction to Quality Management course is available throughout the UK....
More INFOThis course provides delegates with the practical skills to manage the early phases of the product/service lifecycle. Delegates will learn how to manage and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet custom...
More INFOA one-day CQI and IRCA Certified training awareness programme for those requiring an introduction to the ISO 9001:2015 standard and how it can be used to develop and improve quality management systems. This foundation course gives an introduction to the most widely used standard for Quality Managem...
More INFOWhat will I learn? This course provides candidates with the knowledge and skills to successfully implement internal and external quality assurance procedures in-line with the organisational and awarding body requirements. Areas of study include: - Carrying out and evaluating internal assessment a...
More INFOThe course is designed to enable students to develop higher, more appropriate knowledge, understanding, attitudes and skills relating to the management of Quality and other management disciplines. This will allow the student to function more efficiently and effectively in the Quality Field and in al...
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