INTRODUCTION TO QUALITY MANAGEMENT

Subjects

- Quality Audit
- Quality Systems
- Quality Policy
- Staff
- Management Information Systems
- Quality
- Quality management
- Quality Controller
- Quality Training
- Management Tools Introduction to Quality Management - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:45 Defining quality and quality standards (Identifying the components of quality how to set standards who is involved)

10:45 - 11:15 Communicating standards (Getting the message across establishing the importance of quality standards and compliance)

11:15 - 11:30 Coffee break

11.30 - 12:30 Stating clear and measurable quality standards (How to define standards the need to measure measurement techniques generating feedback information systems)

12:30 - 13:30 Lunch break

13:30 - 15:00 Identifying quality improvement techniques (Feedback loops generating action plans measuring performance listening to the customer benchmarking)

15:00 - 15:15 Tea

15.15 - 16:15 Involving and motivating staff (Inducting new staff staff development feedback to staff involvement in the quality process hearing from the customer appraisal and managing poor performance)

16:15 - 16:30 Summary & Action Plans Agreed