INTRODUCTION TO QUALITY MANAGEMENT
Introduction to Quality Management. An introductory course to enable supervisors and managers to set and achieve high standards and to improve quality in their area of work....
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Why choose this program ?
This course provides delegates with the practical skills to manage the early phases of the product/service lifecycle. Delegates will learn how to manage and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements. This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing Quality Planning.
Benefits of product and service planning:
- Principles of PDCA
- Relationship between PDCA and product/service planning
- Standards for Quality Planning (ISO 31000, ISO 10005)
Managing project and product/service risks:
- Risk assessment tools: risk register.
- Risk evaluation tools: risk matrix.
- Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
- Managing scope.
- Budgets and financial planning.
- Risk response techniques.
- Integration into quality planning methodologies and project stages.
Modality
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£
Price Remarks
Open registration Limited spots
This course is designed for those who are practising in quality and aspire towards middle management.
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