MANAGING QUALITY

Postgraduate programme

MANAGING QUALITY

Offered by UNIVERSITY OF THE WEST OF SCOTLAND

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Programme overview

Why choose this programme?

The Managing Quality module (QUAL11020) will equip the students with a full understanding of the origins and purposes of quality management and will link with other modules in the programme. It is the foundation module for Quality and covers the Chartered Quality Institution Body of Knowledge.

Modality

ONLINE

SYLLABUS

- Management and motivation theories and practices. The influence of theorists and Quality Gurus on the management of organisations.
- Historical development of the quality function and quality organisation structures.
- The concepts and principles of Quality Assurance. Total Quality, Total Quality Management and Excellence.
- Standards and models for Quality and Integrated Systems.
- The Audit process.
- Continuous improvement programmes including, Lean, Six Sigma, Lean Six Sigma and Kaizen.
- The role of the customer and supplier. Supplier/vendor rating and assessment systems.
- Quality tools and techniques used in quality improvement and control.
- Development and use of quality-cost programmes for continuous improvement.
- Undertake and successfully complete a substantial piece of advanced independent work relevant to theories, practical issues and problems covered in the programme.
- Compliance, Legislation and Quality Management Systems.